Standard shipping
rokk SHOP is happy to offer FREE Standard Shipping within Australia for orders over $30. Standard Shipping for orders under 350 costs a flat fee of $9.50.
A great hair day is coming your way—wherever you are in Australia! Standard Shipping takes between 5-10 business days for customers in Victoria, South Australia, Tasmania, New South Wales, and Southern Queensland.
For our friends in Northern Queensland, Western Australia, and the Northern Territory, please allow an additional 1-2 days on top of the standard delivery estimate.
Express shipping
You wanted your order yesterday, right? We get it.
We offer Express Shipping within 2-4 days of dispatch for a flat rate of only $14.95. Australia Post will wing its way to you with your goods, but we bear no responsibility for their delays.
Dangerous goods (e.g., Nail Polish, Hair Colour, and Aerosols) cannot be sent via Express Post.
Please keep in mind: Our shipping times are a guide. You may experience delays with your order during sales events and campaigns, crazy weather or due to delays with postal services that are unexpected, inescapable and out of rokk SHOPS control. Online orders are processed and shipped from Victoria, therefore we follow Victorian public holidays.
Help! My product has been delivered damaged.
We are sorry to hear your package has arrived damaged.
Firstly, please don’t throw the item or the packaging away. Keep the product in its current form (unopened if you haven't already) and take a few photos of the packaging and damage.
Email the photos and your order number to our Customer Care Team at office@rokkebony.com.au and we’ll investigate what might ’ve gone wrong.
Your order/receipt number can be found by accessing the ‘My Account’ portal and clicking ‘Order History’. Then head to the ‘Online Orders’ section and refer to the relevant order.
The Customer Care Team is happy to help track down your order if you’re having trouble finding it
Help! I’m missing an item from my order.
We are so sorry to hear that an item is missing from your order!
Please send us a photo of your received products within the packaging to our Customer Care Team via office@rokkebony.com.au
We will then contact our warehouse immediately to investigate what has happened and organise a replacement for you.
Why does my tracking say the item was delivered when I haven’t received it?
We politely ask that you double-check around your property before you reach out to our Customer Care Team.
Once you have checked all possible locations and have not found your parcel, please contact us at office@rokkebony.com.au
We will investigate with our courier and keep you updated.
Can my order be sent to a PO Box or Parcel Locker?
Yes! Australia Post can ship your products to a PO Box or a Parcel Locker.
However, we cannot ship your order to a PO Box or Parcel Locker if it contains dangerous goods.
